Privacy Policy

This privacy policy will explain how Twinflower Specialist Horticulture uses the personal data we collect from you when you use our website or provide to us through other means of communication.

For the purposes of Data Protection Laws, Twinflower Specialist Horticulture is the data controller in relation to www.twinflower.co.uk.

If you have any questions about Twinflower Specialist Horticulture’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email at info@twinflower.co.uk.

or call us on 07865 340983.

Please note that by using our website you will be accepting the terms of this Privacy Policy.

What data do we collect?

Twinflower Specialist Horticulture collects the following data:

  • Personal identification information including your name, email address, phone number, address, etc.

  • Website usage data, such as your IP address, referring website, and search parameters

How do we collect your data?

You directly provide Twinflower Specialist Horticulture with the data we collect. We collect data and process data when you:

  • Complete the Contact Us form

  • Make contact with us via email or telephone

  • Website usage data is collected with use of the website by cookies

How will we use your data?

Twinflower Specialist Horticulture collects your data so that we can:

  • Process your enquiry

  • Contact you regarding your enquiry or the service you have requested

  • Provide you with the services that you have requested

  • Website usage data is used to understand website usage to improve the website, data analysis and research. It is not attributed to you as an individual.

Twinflower Specialist Horticulture will not share your personal data with Third Parties, unless required to do so by law.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is Legitimate Interest.

How do we store your data?

The data Twinflower Specialist Horticulture stores is held digitally, securely and encrypted. All data is stored within the European Economic Area.

Twinflower Specialist Horticulture will only keep your personal data for as long as required to complete the service you have requested.

What are your data protection rights?

Twinflower Specialist Horticulture would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request for copies of your personal data. We do not charge you a fee for this service.

The right to rectification – You have the right to request that Twinflower Specialist Horticulture correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data. This may mean that we are not able to provide you with the service you have requested.

The right to restrict processing – You have the right to request that Twinflower Specialist Horticulture restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Twinflower Specialist Horticulture’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Twinflower Specialist Horticulture transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

Privacy policies of other websites

The Twinflower Specialist Horticulture website contains links to other websites. We are not responsible for the practices employed by these websites, nor for their information and content.

When you click on a link on our website to visit another, our privacy policy no longer applies.

Changes to our privacy policy

Twinflower Specialist Horticulture keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 March 2021.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@twinflower.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk